Support

Contact support

Email info@liveeveryday.health. Include a short subject that describes the issue.

Response expectations

• General support and bug reports: we aim to acknowledge messages within two business days. Complex issues may take longer to resolve.
• Privacy and data requests: we aim to complete verified requests within 30 days, subject to applicable law.
• Security reports: we prioritize credible reports involving account access or exposed health information and will triage them as soon as practicable.

Support is not staffed 24 hours a day and cannot provide medical guidance. For a medical emergency, call 911 in the United States or your local emergency number.

Report a bug

A useful report includes:

• whether you used iPhone, Android, or the web app;
• your device model, operating-system version, browser, and Live Every Day app version;
• the screen or feature where the issue occurred;
• the steps that led to the issue and what you expected to happen;
• the approximate date and time, including your time zone; and
• the exact error message, if one appeared.

Before attaching a screenshot, crop or cover names, email addresses, lab values, medications, diagnoses, appointment details, and other sensitive information. We may ask for a request identifier displayed by the app; it helps us investigate without needing the underlying health content.

Frequently asked questions

I can’t sign in. What should I try?

Confirm that you are using the same method you used when creating the account—email and password, Google, or Apple. Check your connection, update the app, and try again. If you used Sign in with Apple and chose Hide My Email, continue using the Apple button. If the issue remains, email support from the address associated with the account.

How do I delete my account?

Open Account, scroll to Danger zone, select Delete my account and data, and confirm. The web app provides the same control under Settings → Account. See the Data Deletion page if you cannot sign in.

How do I correct a lab value?

Review every extracted value on the lab-import review screen before saving it. If a saved value is wrong and the relevant edit control is not available, contact support without emailing the report itself. We will help you use an appropriate correction or deletion path.

Does Live Every Day provide medical advice?

No. The Service organizes information and displays trends; it does not diagnose, treat, prescribe, or monitor emergencies. Read the Medical Disclaimer and consult a qualified healthcare professional about medical decisions.

Can my family member or clinician see my data?

Only if you use a sharing feature and grant that person access. You control available permissions and can revoke them. Revoking access cannot retrieve copies a recipient already made outside the Service.

Does the app connect to Apple Health or Health Connect?

The iPhone app can connect to Apple Health for read-only Steps, Sleep, Resting Heart Rate, and HRV (SDNN) summaries. Open Manage sources → Apple Health to connect, refresh, stop syncing, or delete data imported from Apple Health. Apple controls each read permission in the Health app; Live Every Day cannot identify a permission you denied and may instead show “no accessible data.” Android Health Connect is planned but is not active in the current release.

How can I request a copy of my data?

Email info@liveeveryday.health from the address associated with your account using the subject “Data export request.” We will verify the account before preparing a portable copy.

Is Live Every Day free?

Yes. Live Every Day’s product principle is that the patient-facing Service is free, with no subscription or paywall.

Report a security concern

If you believe an account or health information may have been exposed, email info@liveeveryday.health with the subject “Security report.” Describe the affected feature and how we can reproduce the issue without including real health data or credentials. Please do not publicly disclose an unresolved vulnerability that could put users at risk.

We do not currently operate a paid bug-bounty program. See our Security page for more information.

Organization details