Account & Data Deletion

Delete your account in the mobile app

1. Sign in to Live Every Day.
2. Open the Account tab.
3. Scroll to Danger zone.
4. Select Delete my account and data.
5. Review the warning and confirm Delete account.

The deletion begins immediately after confirmation. You will be signed out and cannot undo the action.

Delete your account in the web app

1. Sign in at app.liveeveryday.health.
2. Open Settings, then Account.
3. Select Delete my account.
4. Review the warning and confirm Delete account.

Request deletion without signing in

If you cannot access your account, email us from the address associated with it. Use the subject “Delete my Live Every Day account.” Do not include lab reports, medical records, passwords, or other health details in the email.

We will verify that you control the account before deleting it. We may ask you to complete a secure verification step, but we will not ask you to email your password. After verification, we will complete removal from active systems within 30 days, and usually much sooner.

What is deleted from active systems

Deleting the account removes the active account and associated data, including:

• name, email, profile image, login accounts, sessions, and credentials;
• condition profile, diagnosis details, and onboarding responses;
• questionnaire responses, MPN-10 check-ins, symptom scores, and history;
• lab results, extracted values, import history, corrections, and document metadata;
• vitals, medications, health observations, and saved data-view preferences;
• observation history, Journey milestones, derived evidence and chart snapshots, experience feedback, source links, and observation-linked appointment questions;
• connected health-source records, sync history, and source permissions stored by us;
• circle and care-team people, invitations, permissions, support messages, appointments, and notes associated with your account; and
• other user-owned saved application data.

If you used Sign in with Apple, we attempt to revoke the app’s Apple authorization before removing the local account. You may separately manage Live Every Day’s access in your Apple or Google account settings. Deleting Live Every Day does not delete your Apple ID, Google Account, app-store history, or information those providers maintain independently under their policies.

What may remain temporarily or for a limited purpose

We isolate information retained for these limited purposes, restrict access, and do not use it to recreate your account or provide ordinary product features.

Deletion timeline

• In-app or web deletion: active account data is removed immediately after the request succeeds.
• Email request: active account data is removed within 30 days after identity verification.
• Backups: residual copies typically expire within 30 days.
• Audit or legally required records: follow the limited periods described above.

We will notify you if a verified deletion request requires more time because of a legal exception or unusual technical issue.

Delete other data without deleting the account

To remove Apple Health observations without deleting your account, open Manage sources → Apple Health → Delete imported Apple Health data. This stops syncing and removes Apple Health observations from active Live Every Day views without changing data in Apple Health. Dependent observations are withdrawn from active views and their persisted evidence and chart values from that source are redacted.

Where a feature provides edit or remove controls, you may correct or remove individual entries or revoke another person’s access without deleting the full account. For a broader access, correction, export, or targeted deletion request, email info@liveeveryday.health. Some targeted deletions may affect trends, scores, and summaries that depend on the removed data.

Need help?

Contact The Live Every Day Foundation, D-U-N-S® 145033751, at info@liveeveryday.health. See our Privacy Policy for more information about retention and privacy rights.